Need: A Fortune 100 pharmaceutical company embarked on a global service center transformation to improve commercial operations.
Expert: They engaged a Lean Six Sigma Master Black Belt expert with experience working across Europe, the Middle East, and Asia to manage end-to-end process redesigns, including shared services standardization.
Outcome: The expert optimized 10 internal services to create internal capacity, allowing for service expansion.
Program Implementation for Multinational Industrial
4 Month Engagement
Need: A multinational industrial conglomerate needed a program manager to oversee the implementation of a transportation management system, including documenting business requirements, partnering with the IT team, and all other related PMO activities.
Expert: The client engaged a global logistics and planning expert specializing in warehousing, logistics, S&OP, inventory management, and supply chain technology implementations with direct experience leading similar TMS implementations at IBM and GE Healthcare.
Outcome: The expert effectively bridged the gap between separate business entities and the IT delivery team, and the engagement was extended to support the phase 2 launch and phase 3 of the TMS implementation.
Process Optimization for HR Operations
Project Launched in 5 Business Days
Need: As part of a company-wide reorganization, the global HR operations team at a F500 company introducing new HR services processes needed additional bandwidth to support process workstreams.
Expert: The client brought on an expert with an extensive background in business process redesign and change management.
Outcome: The expert quickly integrated with the team and applied design-centric and human-centered methods to optimize business processes and manage change.